Annual Remote Assistance to Download of CCTV Footage

Annual Remote Services to download the CCTV Footage

• Applicable for New Installation/Replacement of DVR w/Configuration
  (1 Year Period Commence immediately upon installation/replacement)
• For stand alone order after system had been installed/replaced, a administrative wait out period of 1 month from order & payment date applies.
  (1 Year Period Commence after the wait out period. i.e. Ordered and Pay 1st Jan 2018, Annual Coverage Commence from 1st Feb 2018 till 31st Jan 2019)
• If you required immediate configuration, please order the adhoc Remote Assistance to Download of CCTV Footage Services
• Customer CCTV System MUST be accessible online through internet when download services is requested.
• Footage will be download according to customer’s instructed period and camera.
• Up to 3 Cameras, Total 3 Hours of Footage to be downloaded per incidents.
• Up to 3 x Non Police request per year. Unlimited for Police cases.
• Strictly no searching or identifying of items/person to locate period to download.
  You provide the Camera Number, Start Date/Time and End Date/Time of Footage, we’ll download according to your instruction.
• Depending on Connection Speed to DVR, download video to be available to customer in around 3 days upon request.
• Download Footage to be send to customer vie a download link and a youtube unlisted link for online viewing.

Information Required for CCTV Access

• Site Name :
• CCTV Hostname/Device Domain Name/URL :
• CCTV Port :
• Login UserID :
• Login Password :
• Camera Number to Backup :
• Start Date/Time :
• End Date/Time :

(Enter the above information after checkout in the Additional Information)

Once decided on the Camera Number/Period, it’s final. Any amendment will be considered a separate order.