Customer : Bibimbap Outlet Reference No : #888448 Sympton : CCTV DVR Offline for > 3 Days. Customer didn’t opt for active monitoring, so monitoring is only done passively. Problem : Internet Router reset to factory default by Singtel. Resolution : Reconfigure Internet Router Others : When the CCTV system comes back online, the CMS also detected that the […]
Tag Archives: Case Studies
Customer : Subway Outlet Reference No : #231011 Sympton : CCTV DVR Offline for > 3 Days Problem : Internet Router reset to factory default Resolution : Reconfigure Internet Router Benefits : Customer does not check on the CCTV system on a daily basis. The CMS pick up the problem before customer realise there is problem […]