Author Archives: laksontech.com

HiDDNS Not Working (RESOLVED) – 22 Feb

HiDDNS/Hikvision DDNS/www.hik-online.com Problem Currently at 22 Feb 2017 3.20pm , The system is currently back online. We’ll continue to monitor it. Currently at 22 Feb 2017 3.20pm , Free DDNS Services provided by Hikvision is not working. If you have problem connecting remotely to your CCTV system, here are some temporary workaround. Use Direct IP Connection […]

Singtel Fibre Broadband Down (6 Dec 2016)

If you are having problem accessing your CCTV System remotely and you are using Singtel Fibre Broadband, do note that Singtel Fibre Broadband is currently (6 Dec 2016) not working in most area. You’ll not be able to access your CCTV System remotely as it require a working internet connection. SINGAPORE: Telco Singtel said on […]

HIKVISION Firmware Alert (V3.1.7 build 150515)

BRAND : HIKVISION MODEL : DS-7204HGHI-E1 FIRMWARE : V3.1.7 build 150515 ENCODING : V5.0 build 150430 HARDWARE : 0x3ee00 We had noticed a number of system running V3.1.7 build 150515 that have some stability issues. If you experience stability issues with your HIKVISION DVR of this model/firmware, upgrading the firmware to the latest version should resolve the […]

ProActive Warranty Launch Soon

First in the CCTV security industry, we will be launching our ProActive Warranty very soon. All business customers under current warranty will be automatically upgraded to our ProActive Warranty in phases once it’s launch. All new installation with onsite warranty will automatically be included in our ProActive Warranty services. What is ProActive Warranty ? For most equipment warranty, […]

Support Ticketing System

Over the years, we had implement certain technology advancement to increase our productivity and efficient in meeting the needs of our customers. We had implemented and revised our support ticketing system over the last few years. We encourage customers to utilise our support ticketing system when they encounter any problem with the system that they have. […]

Hikvision Claims Top Position in World CCTV & Video Surveillance Market for Fourth Consecutive Year

July 16, 2015    According to the latest report from business information provider  IHS Inc. (NYSE: IHS), Hikvision has strengthened its position as the world’s leading CCTV and Video Surveillance Equipment company, the fourth year in a row that Hikvision has topped the list. The company’s dominant 16.3% total market share in terms of revenue is […]

CCTV Vendors Supported by our CMS (AHS) System

Our CMS doesn’t only work with system that we had installed since 2008. If you had your CCTV System installed by the following vendors, most likely our CMS system would support it. Click here to see how the system can help you. Supported Vendor’s System Ca-Me (Using Dahua System, Doesn’t Support People Counting/Power Cycle Monitoring) Choice […]

Case Study #888448

Customer : Bibimbap Outlet Reference No : #888448 Sympton : CCTV DVR Offline for > 3 Days. Customer didn’t opt for active monitoring, so monitoring is only done passively. Problem : Internet Router reset to factory default by Singtel. Resolution : Reconfigure Internet Router Others : When the CCTV system comes back online, the CMS also detected that the […]